Terms & Conditions

Currency & Taxes

All product prices indicated and payments made on this site are in Australian dollar currency and include GST.  Please note that there is no GST on loose leaf tea. 

 

Gifts

Would you like to send our tea as a gift? No problem.  In the checkout simply choose a different delivery address.  We'll email you the invoice and the gift will be sent straight to your recipient.  We can even Gift Wrap it for you for an extra charge of $2.95. 

 

Ordering Information

For all on customer service and product enquiries, please contact our friendly team on 02 4464 1218 or email us atinfo@theberryteashop.com.au

If for any reason your items purchased are sold out, we will notify you by email as soon as possible and refund your money.

 

Returns

If you are not satisfied with a product when your order arrives, please notify us by email within 7 days of receipt and we will send details of how to return your goods.

We do not refund for change of mind but will happily offer an exchange on items received within 10 days. Items not received within this period will not be accepted. Items must be in original condition and must not have been altered or damaged in any way. Only one exchange is permitted per item. Standard sized items we exchange for you will be resent at our cost, bulkier items will incur a postage fee. Your own return postage costs are not refundable.

In the event of that a product is faulty or damaged, please contact us at info@theberryteashop.com.au We will cover the cost of return postage and either refund or exchange the goods. Please include proof of postage when returning goods.

 

Credit Card Security

We provide the maximum level of security when you use our online products and services. All sensitive transactions involving personal information are encrypted using the highest level of encryption (i.e. 128-Bit Encryption using Versign Certificates) meaning you can be assured your information is safe and secure during transit.

 

 

How to Contact Us

If you have any questions please feel free to contact us. We are always happy to answer your queries. :-)

Email:info@theberryteashop.com.au

 

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